Jeff Germain, Owner and President, Registered Hearing Instrument Practitioner

Jeff Germain was inspired to become a Hearing Professional by his parents Ron and Bobbie, the first Beltone practitioners on Vancouver Island – in fact he considers himself to have been a member of the Beltone family for his whole life. He has over 23 years experience in the field, and, with his wife Sharon, now owns all the Beltone Hearing Care Centres on the Island.


Teresa Prothman, Registered Hearing Instrument Practitioner

Teresa considers her work to be not just a job, or even a career – it’s her calling. She believes that working in hearing care allows her to directly affect her clients’ quality of life and wellbeing. In fact, she wishes that more people were aware of how important good hearing is to every aspect of communication in their lives. Teresa truly appreciates the loyalty of Beltone customers, many of whom have been with us for years.

When not at work, Teresa stays busy spending time in the outdoors, hiking with her husband, two toddlers and shaggy dog, Bosco.


Marlene Hay, Hearing Care Coordinator

A Port Alberni native, Marlene has been with Beltone since 1999. It was when she previously worked for a podiatrist that she became aware of how many seniors struggle with hearing loss and the communication problems it creates. The difference that hearing aids had made to her own grandmother’s quality of life was when she realized that she really wanted to be a part of this positive experience for others.

Working with our customers gives Marlene what she calls “a really good feeling inside.” She loves seeing how pleased and grateful our first time clients are, to be able to hear sounds they hadn’t heard for several years. 

In her spare time Marlene enjoys babysitting her granddaughters, gardening, swimming and reading.